Enterprise Customer Success Manager
Join our passionate, ambitious team in a fast-growing, high-tech scale-up that's making a global impact on tens of thousands of users with our low-code platform.
What will you do
40%
Manage Executive Business Reviews, success plans and account plans
30%
Conduct renewals, minimize churn, identify and drive upsell efforts
10%
Track and improve customer health metrics, aiming to enhance retention
10%
Capture and share customer insights for product, sales, and marketing, while optimizing CSM processes and organizing engagement events like webinars and trade shows
10%
Report on performance, conduct portfolio reviews, and maintain CRM data integrity (HubSpot)
Our mission is to be a global leader in software tools that unlock engineers’ full potential. Our platform enables engineers to focus on complex challenges while automating routine tasks. Customers, including enterprise leaders like KBR, Arcadis, and WSP, use VIKTOR to develop applications for advanced engineering solutions, from crane foundation designs to workability analysis.
Drive customer success by empowering users to maximize VIKTOR's platform, fostering adoption, long-term partnerships, and business growth through onboarding, account management, renewals, advocacy, and optimizing customer lifecycle processes.
As a Customer Success Manager, you’ll work closely with digital leaders, managers, users, and developers within these organizations, ensuring alignment with their strategic objectives and supporting their long-term goals. You’ll be involved in every step of their digitization journey, offering impactful recommendations that drive innovation across the engineering industry.
The main KPIs for a Customer Success Manager focus on driving portfolio growth, enhancing customer health metrics, fostering brand advocacy through case studies and referrals, and ensuring efficient account management. In this role, you’ll maintain strong internal collaboration with our team of Customer Success Specialists—engineers with deep technical expertise in the product—who handle the technical and functional aspects, allowing you to focus on relationship management and the commercial strategy. Together with sales, consultancy and marketing, you’ll form a multidisciplinary team focused on maximizing impact for each enterprise account.
Your profile
At least 5 years of relevant experience in one of the following roles: business- or management consulting, strategic or key account management
Experienced in construction, engineering, or other technical industries is highly valued; otherwise, strong interest in these areas is essential
You effortlessly connect with people at all organizational levels
You’re adept at analyzing usage metrics, with a data-driven, process-oriented mindset
Fluent in English; Dutch is a plus
What will you get?
An inspiring work environment and an ambitious team
We encourage personal development and offer opportunities to deepen or broaden yourself to grow with the company
An international and dynamic scale up environment where you can make a lot of impact
A flat organizational structure, in which taking responsibility and initiative is encouraged
Good employment conditions, 28 vacation days, legendary team activities, gym, lunch, flexibility and a cool office with the best view of Rotterdam
Why does our team like this job
"Every day, I engage with customers to nurture and expand relationships. It's exciting to discuss their digital transformation visions and how low-code applications can bring these to life. We’re pushing the engineering industry forward, helping engineers avoid repetitive tasks and focus on what matters most!"
Léonard Bonnet
Customer Success Manager
What can you expect from us?
Flexibility
It's about what you deliver. How, when and where? That's up to you. From our inspiring office or from your well-facilitated home office. First take the children to school in the morning or do some sports in the afternoon and then get back to work full of energy. Do what works best for you.
Healthy life-work balance
Of course you have a very nice job at VIKTOR ;). But other things are important too, such as family, friends and hobbies. Working overtime is avoided as much as possible. With 28 days off, we hope that you have enough time to do everything you love. If 28 days are not enough because you want to make a world trip, that is possible too!
Awesome team
Be part of an enthusiastic and driven team. We have a lot of fun and there is a plenty of room for ideas and initiatives. The most brilliant ideas often arise during a team outing, drinks or team building day. The weekly demos give you a good idea of what other colleagues are working on and how the platform is evolving. The flat structure ensures quick communication and decision-making.
Personal growth
Due to the monthly 1-on-1 conversations, there is constant attention on your personal growth and wellbeing. We are happy to help you develop yourself and realize your ambitions. You are part of a growing company where you contribute to innovative developments with a major impact. If you grow, we grow.
Our Five Stage Recruitment Process
1
Review
Thanks for your application! We will consider your application and contact you soon.
2
Phone Call
You have an interesting background! We are very curious and would like to learn more about you.
3
1st Job Interview
During a first interview we really get to know each other, and of course we tell you more about our vision and ambitions.
4
Assignment
We think you'll fit well with the team! Time to evaluate your (development) skills with some fun assignments.
5
2nd Job Interview
Nice skills! We are happy to have a second interview where we go deeper into the content of the position.
Job offer
We are both excited. You will receive a job offer and hopefully we can welcome you soon!
Apply for this position
Don't hesitate and apply right away! In case of questions, drop us a line at jobs@viktor.ai or contact HR directly via LinkedIn.
